Oracle Cloud HCM Benefits Principal Consultant - Client Services

Keste; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Keste is seeking a Principal Consultant, Client Services to deliver Oracle HCM solutions for mid-to-large enterprise clients. You will partner with clients and teams to understand needs, lead initiatives, deliver solutions, and ensure adoption and satisfaction across projects.

The role requires deep Oracle HCM Benefits experience plus Payroll, Recruiting, or Workforce Compensation exposure, and may involve other HCM modules.

Qualifications

• 5–10 years of Managed Services experience in a multi-client environment.
• 3+ full life cycle Oracle HCM Cloud implementations.
• Module-specific experience in Benefits and Payroll/Recruiting/Workforce Compensation; Oracle certification preferred.
• Ability to translate system design into business context.
• Proven ability to lead mid-size client projects independently and support sales as SME.
• Track record of building long-lasting client relationships and managing multiple clients.

Responsibilities

• Serve as the primary contact for mid-to-large clients, maintaining regular communication and resolving issues to ensure high client satisfaction.
• Translate business requirements into Oracle Cloud functionality, identify gaps, and design/configure solutions with test scripts.
• Troubleshoot and resolve functionality issues; advise clients on long-term fixes and downstream impacts.
• Align client practices with validated HCM Cloud methods and lead findings both internally and to clients.
• Act as a thought leader in Oracle Cloud space, driving innovative solutions and internal training.

Skills

Client relationship management

Oracle HCM Cloud

Project leadership

Communication skills

Education

Bachelor's Degree in Business/Engineering/Finance/Economics/Marketing

MBA or advanced degree preferred

Tools

Oracle HCM Cloud

Job description

JOB SUMMARY:

The Principal Consultant, Client Services plays a key role in delivering impactful Oracle HCM solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.

This position requires deep expertise in Oracle HCM Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation, with experience across additional HCM modules considered a plus.

If you're passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we'd love to hear from you.

RESPONSIBILITIES:

• Serve as the primary point of contact for mid-to-large clients, maintaining regular communication and resolving issues promptly to ensure high client satisfaction.


• Translate business requirements into Oracle Cloud functionality, identify gaps, and design and configure solutions to close them — including application setup documentation and test script execution.


• Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.


• Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.


• Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION:

• Bachelor's Degree in a relevant field such as Business Administration, Marketing, Economics, Finance, or Engineering; MBA or other advanced degree preferred.

EXPERIENCE:

• 5–10 years of Managed Services experience in a multi-client environment is required.


• Experience with 3+ full life cycle Oracle HCM Cloud implementations.


• Module-specific experience in Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation; Oracle certification in your modules of expertise preferred.


• Ability to understand fundamental system design and translate it into business context.


• Proven ability to lead and manage mid-size client projects independently — including planning, estimating, and delivery — and to support sales as a subject matter expert.


• Track record of building long-lasting client relationships, delivering complex solutions, and managing multiple clients with shifting priorities.


• Strong written and verbal communication skills, able to engage effectively at both business and technical levels; self-motivated and able to work autonomously and collaboratively within a team.