Enterprise Oracle Cloud HCM Benefits Consultant

Keste; United States; Hybrid; USD 110,000 - 165,000; Full time

Job summary

Keste in the United States is seeking a Principal Consultant, Client Services to lead Oracle HCM Cloud implementations for mid-to-large enterprises. You will partner with clients and internal teams to translate business needs into powerful cloud solutions, ensure adoption, and drive long-term partnerships.

The role requires deep expertise in Oracle HCM Benefits plus Payroll, Recruiting, or Workforce Compensation, with broader HCM module experience a plus.

Qualifications

• Bachelor's degree in relevant fields such as Business Administration, Marketing, Economics, Finance, Engineering, etc.
• MBA or relevant master's degree, advanced degree preferred.

Responsibilities

• Serve as the primary point of contact for mid-to-large clients, maintaining regular communication, responding to inquiries, and resolving issues promptly to ensure high client satisfaction.
• Configure Oracle Cloud HCM to meet client requirements, document application setups, and lead clients through test script execution.
• Translate business requirements into Oracle Cloud functionality, identify gaps, and design process or system solutions to close them.
• Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
• Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
• Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.

Skills

Oracle HCM Cloud

Client services

Communication

Leadership

Solution design

Education

Bachelor's degree (Business Admin / Marketing / Economics / Finance / Engineering)

MBA or relevant master's degree

Tools

Oracle HCM Cloud

Oracle Certification

Job description

JOB SUMMARY:

The Principal Consultant, Client Services plays a key role in delivering impactful Oracle HCM solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.

This position requires deep expertise in Oracle HCM Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation, with experience across additional HCM modules considered a plus.

If you're passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we'd love to hear from you.

RESPONSIBILITIES:

• Serve as the primary point of contact for mid-to-large clients, maintaining regular communication and resolving issues promptly to ensure high client satisfaction.
• Translate business requirements into Oracle Cloud functionality, identify gaps, and design and configure solutions to close them — including application setup documentation and test script execution.
• Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
• Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
• Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION:

• Bachelor's Degree in a relevant field such as Business Administration, Marketing, Economics, Finance, or Engineering; MBA or other advanced degree preferred.

EXPERIENCE:

• 5–10 years of Managed Services experience in a multi-client environment is required.
• Experience with 3+ full life cycle Oracle HCM Cloud implementations.
• Module-specific experience in Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation; Oracle certification in your modules of expertise preferred.
• Ability to understand fundamental system design and translate it into business context.
• Proven ability to lead and manage mid-size client projects independently — including planning, estimating, and delivery — and to support sales as a subject matter expert.
• Track record of building long-lasting client relationships, delivering complex solutions, and managing multiple clients with shifting priorities.
• Strong written and verbal communication skills, able to engage effectively at both business and technical levels; self-motivated and able to work autonomously and collaboratively within a team.