Healthcare IT Applications Analyst | Optimize & Support Systems

Billings Clinic; Billings (MT); On-site; USD 60,000 - 76,000; Full time

Job summary

Billings Clinic is seeking an Applications Analyst to serve as the primary technology resource for clinical, financial, and third-party information systems within a business unit. You will be involved in planning, design, and operational support to enhance productivity, efficiency, decision-making, and quality outcomes across Billings Clinic and regional partners.

The role requires configuring systems, data analysis, and delivering ongoing training.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology).
• Minimum of 1-2 years of experience in a healthcare environment, ideally with systems support or similar role.
• Current Montana driver’s license with the ability to be insured to operate Billings Clinic vehicles, as needed.

Responsibilities

• Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements.
• Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance.
• Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users.
• Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction.
• Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions.
• Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality.
• Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features.
• Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users.
• Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management.
• Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives.

Education

Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field

Equivalent combination of education and relevant experience (2+ years in IT support or healthcare technology)

Job description

Billings Clinic is seeking an Applications Analyst to serve as the primary technology resource for clinical, financial, and third-party information systems within a business unit. You will be involved in planning, design, and operational support to enhance productivity, efficiency, decision-making, and quality outcomes across Billings Clinic and regional partners.

The role requires configuring systems, data analysis, and delivering ongoing training.