Client Solutions Manager IV- Compliance Support

BCforward; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

BCforward is seeking a Client Solutions Manager IV who will lead compliance support initiatives for strategic partners. This role involves managing relationships, ensuring compliance understanding, and coordinating project logistics. Ideal candidates will excel in communication and have a background in program management. The position is remote and offers competitive hourly pay.

Qualifications

• Bachelor's degree preferred.
• Previous program management experience or customer service experience required.
• Experience managing complex relationships with third parties.

Responsibilities

• Manage strategy and execution of compliance support programs.
• Coordinate with third parties and key partners on compliance requirements.
• Assist business and compliance partners in responding to client escalations.

Skills

Program management

Customer service experience

Verbal and written communication skills

Education

Bachelor's degree in a technical, liberal arts or business-related field

Tools

Google Suite

Excel

Asana

Job description

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BCforward is seeking a Client Solutions Manager IV (Compliance Support ) in Marketing & Sales with remote location in any US time zone

Position Title: Client Solutions Manager

Start/End Dates: 6/30/2025 - 6/29/2026

Location: US - Remote

Pay: $68-$70/hr/W2

Summary:

The Client Solutions Manager (ie Compliance Support Lead) is responsible for managing strategy, direction, coordination and execution of a white glove support program aimed to provide compliance support to strategic partners, specifically focused on integrity and privacy. Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries and sending status updates. This is an exciting opportunity to work directly with 3rd parties (big name partners) supporting them and providing education and support regarding critical integrity and privacy requirements. The projects ultimately support the success of the developers in the ecosystem, ensuring they have the necessary information to stay compliant and ensure safe and positive experiences for users. While the subject matter is related to compliance requirements, there is a formal onboarding program to learn the requirements and be provided necessary documentation; for this position specifically, the team is seeking those who are comfortable managing complex, high visibility relationships with key partners and owning 1:1 communications with those partners.

Job Responsibilities:

• Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties

• Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.

• Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions

• Admin: coordinates deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines

• Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling and presenting research as required.

• Attends all staff meetings pertaining to project and lead meeting agenda and actioning follow ups

• Sending recaps and updates to key stakeholders to update progress on key program metrics

• Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.

Skills:

• Works well independently and is a strong team player.

• Previous program management, customer service experience or operations experience

• Management of complex, high visibility relationships with third parties

• Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements

• Comfortable leading meetings with key strategic partners and troubleshooting any issues

• Ability to present updates in large team meetings.

• Computer knowledge and various programs such as google suite, excel, project management tools like Asana

• Any previous experience working in the field of integrity, compliance would be helpful in this role

Education/Experience:

• Bachelor's degree in a technical, liberal arts or business-related field

• Experience managing high visibility partnerships that are complex and rewarding

• Experience in tech (preferred)

Typical Day in the role:

• Review client/partner list with upcoming regulatory requirements

• Set up phone calls with said partners, prepare for the conversations by reviewing previous documentation regarding compliance, review speaking notes, prepare partner facing documentation

• Internal team stand-up sharing progress, wins, challenges

• Review new questions from partners and work with SMEs to get answers, document for future reference and share with other Compliance support leads.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management

• Industries

  IT Services and IT Consulting

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