OR1 Systems Performance Specialist II (Travel 80%)

KARL STORZ North America; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Job summary

KARL STORZ North America is seeking an Area Performance Support Specialist II in Omaha, NE. This field-based role combines advanced technical problem-solving with customer engagement to support OR1 integrated operating room and network-based solutions.

You will work remotely and onsite, travel up to 80% across the U.S., Canada, and Mexico, and coordinate withCross-functional teams to ensure high system performance and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 5-7 years of experience in AV, networking, integrated tech, medical devices or related systems.
• Advanced troubleshooting across AV, IT, network, software and hardware.

Responsibilities

• Provide advanced troubleshooting, maintenance, repair, and technical support for OR1 integrated operating room solutions and network-based systems.
• Serve as SME for complex AV, IT, software, and hardware issues.
• Support customers remotely, by phone, and onsite to diagnose and resolve performance concerns.
• Partner with Critical Response Teams to investigate and resolve high-priority incidents.
• Perform preventive maintenance, system upgrades, software configuration, and equipment modifications.
• Document service activities and status updates accurately and on time.
• Identify opportunities for process improvements and feedback on documentation and resources.
• Build strong customer relationships and support service contract retention.
• Maintain compliance with hospital credentialing requirements and safety standards.

Skills

Troubleshooting

AV/Networking

Customer support

Reading schematics

Communication

MS Office

Driver's license

Credentialing knowledge

Education

High school diploma or GED

Tools

CAT5/6 cabling

Fiber optic cabling

Network equipment

Office software

Job description

KARL STORZ North America is seeking an Area Performance Support Specialist II in Omaha, NE. This field-based role combines advanced technical problem-solving with customer engagement to support OR1 integrated operating room and network-based solutions.

You will work remotely and onsite, travel up to 80% across the U.S., Canada, and Mexico, and coordinate withCross-functional teams to ensure high system performance and customer satisfaction.