Area AV & IT Performance Specialist II

KARL STORZ SE & Co. KG; Omaha (NE); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical / Dental / Vision

3 weeks vacation

Parental leave

401(k) retirement match

HSA/FSA

Life, STD & LTD

Tuition reimbursement

Fitness reimbursement

Job summary

KARL STORZ North America is seeking an Area Performance Support Specialist II to provide advanced troubleshooting and field service for OR1 integrated operating room systems across the US, Canada, and Mexico.

You will work onsite and remotely, travel up to 80%, resolve high-priority incidents, perform maintenance, and coordinate with Critical Response Teams to ensure peak performance and exceptional customer satisfaction.

Flexible scheduling and weekend work may be required to meet customer needs.

Qualifications

• High school diploma or GED or equivalent.
• 5–7 years in AV, networking, or medical technology support.
• Advanced troubleshooting across AV, IT, software and hardware.
• Experience in complex customer environments and high-priority issues.
• Strong MS Office knowledge (Outlook, Teams, Word, Excel).
• Ability to read schematics/diagrams and follow instructions.
• Excellent communication and customer service.

Responsibilities

• Provide advanced troubleshooting, maintenance, repair, and support for OR1 and network-based systems.
• Serve as a subject matter expert for complex AV, IT, software, and hardware issues.
• Support customers via remote, phone, and onsite visits to diagnose issues.
• Collaborate with Critical Response Teams to resolve high-priority incidents.
• Perform preventive maintenance, upgrades, and equipment modifications.
• Document service activities and reports accurately and timely.
• Identify process improvements and contribute to documentation.
• Build strong customer relationships and support service contracts.
• Maintain compliance with hospital credentialing and safety standards.

Skills

Advanced troubleshooting

MS Office suite

Tech schematics reading

Excellent communication

Driver's license

Customer service orientation

Credentialing requirements

Education

High school diploma or GED

Tools

CAT5/6 cabling

Fiber optic cabling

Coaxial cabling

Cable terminations

AV/network devices

Job description

KARL STORZ North America is seeking an Area Performance Support Specialist II to provide advanced troubleshooting and field service for OR1 integrated operating room systems across the US, Canada, and Mexico.

You will work onsite and remotely, travel up to 80%, resolve high-priority incidents, perform maintenance, and coordinate with Critical Response Teams to ensure peak performance and exceptional customer satisfaction.

Flexible scheduling and weekend work may be required to meet customer needs.