Optometric Technician I - Infinity Eye Care

Keplr Vision; Radford, Northern (VA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Keplr Vision in Radford, VA seeks an Optometric Technician I to support the optometrist and deliver a flawless patient experience. The position assists with pre-screening, tests, scheduling, insurance education, and documentation.

The ideal candidate will have strong communication, multitasking and teamwork skills, with 1+ years in customer service or eye care preferred. EMR experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Experience with electronic medical records preferred.

Responsibilities

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests.
• Gather patient’s medical history.
• Communicate with doctors, staff, and patients.
• Answer phone calls, greet patients and schedule appointments.
• Educate patients on their insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verification of benefits.
• Accurately post charges for exam fees, co-pays, and products sold.
• Assist other team members to reach goals.
• Accurately and thoroughly document exams and procedures as performed by the doctor.
• List diagnoses, symptoms, follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow; communicate delays.

Skills

Customer service

Verbal & written communication

Time management

Organization

Problem solving

Teamwork

Interpersonal skills

Attention to detail

Lifelong learning

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Job description

Optometric Technician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic