Optometric Technician: Elevate Patient Eye Care

Luxottica; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Raleigh, NC is seeking an Optometric Technician to deliver the LensCrafters Experience by supporting the optometrist and ensuring patients receive the highest quality care. You will help with examinations, collect medical history, and prepare patients for testing with attention to detail.

You will greet patients professionally, manage appointments, review prescriptions in HIPAA-compliant fashion, maintain orderly records, and support both clinical and retail operations as needed.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Greet patients and display a professional image.
• Answer the telephone promptly and courteously.
• Assist the optometrist during eye examinations and prepare patients for testing.
• Review prescriptions and patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify situations involving unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs.
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
• Maintain safe working environment for all associates, customers and patients.
• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
• Ability to adapt to various examination scenarios and be personable with patients and staff.
• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have.
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail as capacity and patient demand allows.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Multitasking

Autonomy

Office environment

Math skills

Education

High School diploma

Job description

LensCrafters in Raleigh, NC is seeking an Optometric Technician to deliver the LensCrafters Experience by supporting the optometrist and ensuring patients receive the highest quality care. You will help with examinations, collect medical history, and prepare patients for testing with attention to detail.

You will greet patients professionally, manage appointments, review prescriptions in HIPAA-compliant fashion, maintain orderly records, and support both clinical and retail operations as needed.