Optometric Technician

West Point Optical Group; Gainesville (FL); On-site; USD 22,041 - 27,552; Full time

Job summary

West Point Optical Group seeks an Optometric Office Technician / Medical Office Administrator to support the managing optometrist in both clinical and administrative areas. The role emphasizes patient experience, accurate records, and efficient front-desk operations.

The position involves preparing patients for eye exams, handling insurance verification, billing, and scheduling, while also assisting with contact lens orders and eyewear recommendations.

Qualifications

• High school diploma or equivalent required; 1–2 years in a retail setting preferred.
• Experience with basic office software and patient interaction is beneficial.
• Valid State Driver’s License and state minimum insurance coverage may be required.

Responsibilities

• Assist Managing Optometrist in clinical and administrative tasks to support patient flow.
• Prepare patients for examinations and administer pre-exam tests as directed.
• Greet patients, answer phones, schedule appointments, and update Electronic Medical Records.
• Process insurance verification and authorization, and assist with billing and coding.
• Assist with ordering contact lenses and glasses, and handle patient sales at point of service.
• Maintain accurate accounts payable/receivable and perform basic bookkeeping.

Skills

Customer service

Office software

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Medical Records software

Job description

The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

JOB TITLE: Optometric Office Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Optometric Office Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promote outstanding associate/doctor satisfaction.

OPTOMETRIC OFFICE TECHNICIAN

The Optometric Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports.

An Optometric Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests prior to the eye exam
• Assisting Digital Optometric doctors during examinations
• Assist with ordering contact lens and recommendations for glasses.

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjust scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Accounts receivable and accounts payable
• Bookkeeping
• Selling glasses and contact lens supplies

*The Clinical Skills can be learned on the job. No experience with clinical skills is necessary to apply.

TRAVEL REQUIREMENTS:

• Occasional travel locally, within 15 mile radius.

QUALIFICATIONS: Experience, Competencies and Education

• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.

• High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting.