Optometric Technician

West Point Optical Group; Belvidere (IL); On-site; USD 22,000 - 32,000; Full time

Job summary

West Point Optical Group is seeking an Optometric Office Technician / Medical Office Administrator to support the Managing Optometrist in clinical and administrative tasks. You will work with patients to deliver a superior experience and help with medical billing, records, and scheduling.

The role combines clinical and administrative duties, including EMR handling, insurance processing, and appointment coordination, with travel within the local area as needed.

Qualifications

• Strong customer-focused communication to meet or exceed expectations.
• Ability to manage priorities with adaptability and follow-up.
• Experience with personal computers and general software is preferred.
• Valid State Driver’s License and state minimum insurance.
• High school diploma or equivalent, or 1–2 years in a retail setting.

Responsibilities

• Clinical Duties: Take patient medical histories; prepare patients for examinations; administer tests; assist doctors during examinations.
• Administrative Duties: Greet patients, answer phones, update electronic medical records, verify insurance, schedule, and manage billing and payments.

Skills

Customer service

Communication skills

Multitasking

Adaptability

Medical office software

Education

High school diploma or equivalent

Tools

EMR software

Job description

JOB TITLE: Optometric Office Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Optometric Office Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

OPTOMETRIC OFFICE TECHNICIAN

The Optometric Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports.

An Optometric Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests prior to the eye exam
• Assisting doctors during examinations

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjust scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Accounts receivable and accounts payable
• Bookkeeping

*The Clinical Skills can be learned on the job. No experience with clinical skills is necessary to apply.

TRAVEL REQUIREMENTS:

• Occasional travel locally, within 25 mile radius.

QUALIFICATIONS: Experience, Competencies and Education

• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.
• High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting.