Optometric Technician

West-Point-Optical-LL; Glendale (AZ); On-site; USD 38,000 - 56,000; Full time

Job summary

West-Point Optical LLC seeks an Optometric Office Technician / Medical Office Administrator to support the managing optometrist in both clinical and administrative duties.

You will greet patients, schedule appointments, process insurance verifications and claims, update Electronic Medical Records, and assist doctors during eye examinations. Occasional local travel is required. Strong communication and organizational skills are essential to maintain a smooth patient experience.

Qualifications

• Excellent communication to meet/exceed customer expectations and foster positive relationships with patients and staff.
• Ability to adapt and manage priorities in a fast-paced clinic environment.
• Experience with personal computers and basic office software is preferred.
• Valid driver’s license and insurance coverage.

Responsibilities

• Take patient medical histories and prepare patients for examinations.
• Administer tests prior to eye exams and assist doctors during examinations.
• Assist with ordering glasses and contact lens supply.
• Greet and direct patients, answer telephones, and manage scheduling.
• Update and maintain Electronic Medical Records; process insurance verifications and authorizations.
• Handle insurance billing, claims, and accounts receivable/payable; assist with bookkeeping.

Skills

Customer communication

Prioritization

PC literacy

Driving license

Education

High school diploma or equivalent

Job description

The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

JOB TITLE: Optometric Office Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Optometric Office Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

OPTOMETRIC OFFICE TECHNICIAN

The Optometric Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports.

An Optometric Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests prior to the eye exam
• Assisting doctors during examinations
• Assist with ordering glasses and contact lens supply

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjust scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Accounts receivable and accounts payable
• Bookkeeping
• Selling glasses and contact lens supplies

*The Clinical Skills can be learned on the job. No experience with clinical skills is necessary to apply.

TRAVEL REQUIREMENTS

• Occasional travel locally, within 15 mile radius.

QUALIFICATIONS: Experience, Competencies and Education

• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow‑up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.

• High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting.