Optometric Technician

West Point Optical Group; Glendale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

West Point Optical Group in Glendale, Arizona is seeking an Optometric Office Technician / Medical Office Administrator to support the Managing Optometrist in both clinical and administrative operations. You will deliver an exceptional patient experience, foster patient retention, and help ensure doctor satisfaction.

The role combines clinical duties with administrative tasks—using computerized medical office software, handling billing, scheduling, insurance verification, and maintaining

Qualifications

• High school diploma or equivalent required.
• Ability to provide enthusiastic and concise communication to meet customer expectations.
• Ability to manage priorities and follow-up.
• Experience with personal computers preferred.
• Valid Driver’s License and state minimum insurance may be required.

Responsibilities

• Take patient medical histories.
• Prepare patients for examinations.
• Administer tests prior to the eye exam.
• Assist doctors during examinations.
• Order glasses and contact lens supply.
• Greet and direct patients and answer phones.
• Update and maintain Electronic Medical Records.
• Obtain insurance verification and authorization.
• Adjust scheduling for priority patients and schedule appointments.
• Process insurance claim forms and handle billing.
• Manage accounts receivable/payable and basic bookkeeping.
• Sell glasses and contact lens supplies.

Skills

Customer communication

Prioritization

Computer skills

Insurance verification

Education

High school diploma or equivalent

Tools

EMR software

Billing software

Job description

The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

JOB TITLE: Optometric Office Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Optometric Office Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

OPTOMETRIC OFFICE TECHNICIAN

The Optometric Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports.

An Optometric Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests prior to the eye exam
• Assisting doctors during examinations
• Assist with ordering glasses and contact lens supply

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjust scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Accounts receivable and accounts payable
• Bookkeeping
• Selling glasses and contact lens supplies

*The Clinical Skills can be learned on the job. No experience with clinical skills is necessary to apply.

TRAVEL REQUIREMENTS:

• Occasional travel locally, within 15 mile radius.

QUALIFICATIONS: Experience, Competencies and Education

• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.
• High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting.