Optometric Assistant (Telehealth)

Visionworks; Cape Girardeau (MO); Hybrid; USD 19,000 - 21,000; Part time

Job summary

Visionworks is seeking an Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) for our stores. This part-time role focuses on guiding patients through remote eye exams and ensuring a smooth visit from the exam to eyewear selection.

The candidate should be customer-focused, with HS diploma or GED, and willing to support exam lane operations, inventory, and patient services in a friendly, human and bold manner.

Qualifications

• Customer or patient experience preferred.

Responsibilities

• Assist remote eye exam processes and liaise between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate/advise on products and services.
• Perform day-to-day operational tasks to support exam lane maintenance and patient experience.

Skills

Customer service

Patient experience

Education

HS diploma / GED

Job description

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Part Time

Pay Rate: $13.75 - 14.97 per hour

The Role:

A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way.

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Qualifications:

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!