Optometric Assistant (Telehealth)

Visionworks; Charlotte (NC); Hybrid; USD 39,256,000 - 52,925,000; Full time

Benefits offered by this job

Vision Coverage

Parental Leave

Bereavement Leave

401(k) Savings

Paid Time Off

Milestone Awards

Medical/Dental for Full Timers

Job summary

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the Visionworks journey.

You will work with Telemedicine physicians, maintain patient records, and educate patients on eyewear options while supporting store operations and patient experience goals.

Qualifications

• Related customer or patient experience preferred, but not necessary.

Responsibilities

• Assist remote eye exam processes and liaise between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones.

Skills

Customer service

Phone support

Record keeping

Education

HS diploma, GED or equivalent related job experience

Job description

About Us:

Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class:

Full Time

Pay Rate:

$13.70 - 18.47 per hour

The Role:

A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way.

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Qualifications:

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience

What we offer!

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!