Optometric Assistant: Patient Care & Exam Support

VisionWorks; Washington Mills (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

VisionWorks is seeking a Clinical Specialist/Optometric Assistant to ensure a superior patient experience by preparing patients for both onsite and remote examinations, performing pre-exam diagnostic tests, explaining each step, and serving as a liaison between patients and Optometrists while accurately updating the EMR.

Responsibilities include assisting with eye exams, guiding remote testing, preauthorizing insurance, scheduling appointments, maintaining patient records and clinic equipment,

Qualifications

• One year of related experience.
• Optical or Healthcare background preferred.
• Medical office professionalism required.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Assist onsite doctor with patient care and eye examinations and document results in EMR.
• Explain preliminary testing process to patients and administer tests.
• Assist remote eye exams including pre-testing, remote conferencing and documenting results.
• Transition patient to retail associate with doctor recommendations.
• Preauthorize insurance per SOP.
• Schedule appointments and manage exam books, contacting no-shows and cancellations.

Skills

One year of related experience

Excellent customer service skills

Team player

Empathy

Communication

Education

HS diploma GED or equivalent

Optical or Healthcare background preferred

Job description

VisionWorks is seeking a Clinical Specialist/Optometric Assistant to ensure a superior patient experience by preparing patients for both onsite and remote examinations, performing pre-exam diagnostic tests, explaining each step, and serving as a liaison between patients and Optometrists while accurately updating the EMR.

Responsibilities include assisting with eye exams, guiding remote testing, preauthorizing insurance, scheduling appointments, maintaining patient records and clinic equipment,