Optometric Assistant: Deliver Comprehensive Eye Exams

Henry Ford OptimEyes; Westland (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford OptimEyes is seeking an eye care support technician to assist doctors during comprehensive visual exams and medical visits. You will perform preliminary testing, document results in the EMR, and guide patients through the eyewear and contact lens process.

The role requires good customer service, basic math, and comfort with computer systems. Evening and weekend hours are expected in a retail optical setting.

Qualifications

• High school diploma or GED required.
• Experience with computers and basic math preferred.
• Customer service or optometric tech experience preferred.
• Knowledge of EMR systems preferred.
• Retail/hospitality/customer service backgrounded beneficial.

Responsibilities

• Assist doctor with comprehensive visual and medical exams.
• Perform preliminary testing and document in EMR.
• Educate patients on contact lens handling and eyewear.
• Adhere to scheduling guidelines and exam times.
• Interpret prescriptions and suggest products for needs.
• Complete required training and maintain customer service standards.
• Answer questions and direct customers appropriately.
• Escort and support patients through the exam process.

Skills

Visual testing basics

EMR software

Customer service

Basic math skills

Retail/hospitality experience

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Henry Ford OptimEyes is seeking an eye care support technician to assist doctors during comprehensive visual exams and medical visits. You will perform preliminary testing, document results in the EMR, and guide patients through the eyewear and contact lens process.

The role requires good customer service, basic math, and comfort with computer systems. Evening and weekend hours are expected in a retail optical setting.