Optometric Assistant

Lickteig Family Eye Care; Medford (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Lickteig Family Eye Care in Medford, MA is seeking a Front Desk Assistant/Optometric Assistant. The role is 50% administrative and 50% clinical, handling front desk operations, scheduling, and patient management while assisting the doctor with workups.

The ideal candidate will manage pretests, patient check-in/out, and basic diagnostic services under the guidance of the Office Manager/Chief Optometrist. Strong communication and computer skills required.

Qualifications

• Associate’s degree or 2-year college degree preferred; or a high school diploma with at least one year related experience.
• Experience with front desk duties and patient scheduling is preferred.
• Proficiency with computer-based patient management software and online scheduling.

Responsibilities

• Answer the doctor’s phone in a polite, timely, and orderly fashion to assist callers.
• Manage the front desk operations and scheduling, including online scheduler and patient management software.
• Verify benefits and eligibility for patients before their scheduled appointment.
• Check in patients, prepare charts, enter information into the patient management system, and answer questions before exams.
• Check out patients after exams, collect any balance due, and pre-appoint for next year.
• Confirm next day appointments and call pre-appointed patients to confirm annual exams.
• Distribute daily mail and manage pretest workflow (case history, non-contact tonometry, autorefractor, color vision, stereopsis, acuity).
• Take retinal photos, OCT, topography, MPOD, pachymetry or other diagnostic services as ordered.
• Run visual field tests (screening and threshold).
• Provide insertion/removal training for new contact lens wearers.
• Assist doctor in exam room and with patient return to front desk.
• Monitor cleanliness and equipment in pretest, contact, and exam rooms; ensure rooms are stocked.
• Review contact lens agreements with patients prior to new fits.

Skills

Customer service

Scheduling

Patient communication

Basic math

Education

Associate's degree or 2-year college degree

High school diploma with related experience

Tools

Patient management software

Job description

Description

Job Title: Front Desk Assistant/Optometric Assistant

Reports To: Office Manager/Chief Optometrist

Summary: This position is 50% administrative and 50% clinical. The first part of the position is running and managing the front desk area. The second part is assisting the doctor work up the patients.

Duties and Responsibilities

Other duties may be assigned.

1. Responsible for answering the doctor’s phone in a polite, timely, and orderly fashion to assist callers in their needs
2. Responsible for filling up the doctor’s book as best as possible; this includes being proficient at the doctor’s online scheduler and patient management software
3. Responsible for verifying benefits and eligibility for patients before their scheduled appointment
4. Responsible for checking in patients as they arrives, putting together their charts, entering their information into our patient management software, and answering any questions the patient may have before their exam
5. Responsible for checking out patients after their exam, collecting money from the patient if a balance is due, and pre-appointing patients for the following year
6. Responsible for confirming the following days appointments; as well as calling pre-appointed patients to confirm the annual exams
7. Collecting and distributing the mail daily
8. After the patient has been checked in by the front desk, the tech will assist the patient through a pre-test which includes: case history, non-contact tonometry, autorefractor, color vision screening, stereopsis, and visual acuities.
9. Responsible for taking patient’s retinal photos, OCT, topography, MPOD, pachymetry or any other diagnostic service either through a screening or by doctor’s orders
10. Responsible for running visual field exams for patients; both screening and threshold tests
11. Responsible for insertion and removal training sessions for new contact lens wearers
12. Assists the doctor in the exam room in needed
13. Assists the patient, after his/her doctor encounter to get back to the front desk
14. Monitor the cleanliness of the pretest, contact, and exam rooms and making sure each room is properly equipped
15. Reviews contact lens agreements with patients before a new contact lens fit

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate efficiently and effectively to patient and patient’s families.

Math Ability:

Ability to calculate figures and distances that relate to basic optics as well as basic math functions for collecting money

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge in computer skills; as many programs and equipment are computer based.

Education/Experience:

An associate’s degree or 2 year college degree is preferred, or a high school diploma and at least one year related experience and/or training; or equivalent combination of education and experience.