Optician & Patient Experience Specialist

Venture Optical Management; Chester (Delaware County); On-site; USD 45,000 - 65,000; Full time

Job summary

Venture Optical Management is seeking an Optician to support patients with prescriptions, frame selection, and lens fitting across multiple locations. You will measure, adjust, and assemble orders while ensuring accuracy and quality care.

The role emphasizes strong customer service, detailed knowledge of lenses and frames, and collaboration with the practice team to deliver excellent patient experiences.

Qualifications

• Training or certification in optical dispensing or contact lens fitting.
• Excellent attention to detail for prescriptions and lens checks.
• Strong communication to explain technical information to customers.
• Knowledge of optical products and sales processes.
• Ability to work as part of a team and follow regulations.

Responsibilities

• Interpret eye prescriptions from optometrists or ophthalmologists.
• Advise patients on frame weights, materials, styles, and colors.
• Recommend lenses, coatings and frames to suit customer needs.
• Measure customers to determine suitable frame types and styles.
• Adjust frames to ensure proper fit and comfort.
• Prepare orders for glasses and contact lenses and check prescriptions.

Skills

Optical dispensing

Contact lens fitting

Customer service

Attention to detail

Communication skills

Team player

Sales ability

Regulatory compliance

Education

Optical dispensing certification

Tools

Optical instruments

Job description

Venture Optical Management is seeking an Optician to support patients with prescriptions, frame selection, and lens fitting across multiple locations. You will measure, adjust, and assemble orders while ensuring accuracy and quality care.

The role emphasizes strong customer service, detailed knowledge of lenses and frames, and collaboration with the practice team to deliver excellent patient experiences.