Optician (Eyewear Consultant) - Vision Clinic

Bridgeview Eye Partners; La Porte (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays (6.5)

PTO 10 days first year

Health insurance

Dental insurance

Vision insurance

401k

Certification program growth

Job summary

Bridgeview Eye Partners in Indiana is seeking an optician to counsel patients through eyewear selection, explain doctor recommendations, and create a welcoming, fashion-forward shopping environment. The role emphasizes communication, superior customer service, and accurate order entry.

You will educate on lens options, verify insurance eligibility, calculate co-pays, enter orders for the optical lab, and maintain inventory and displays.

Qualifications

• Strong customer service and communication skills.
• Ability to educate patients on eyewear options and lens selections.
• Familiar with insurance eligibility and co-pay calculations.
• Accurate entry of spectacle orders and monitoring of order status.

Responsibilities

• Assist patients in selecting spectacles, educating on options and frame styling.
• Calculate insurance co-pays based on eligibility.
• Enter spectacle orders accurately and track delivery status.
• Notify patients and schedule dispensing of orders.
• Follow up with patients about adapting to eyewear and contacts.
• Perform spectacle adjustments and repairs as needed.
• Troubleshoot eyewear concerns and educate on care of eyewear.
• Maintain inventory of optical merchandise and lab supplies.
• Maintain and display optical merchandise.
• Manage patient flow and communicate delays to other departments.
• Perform other duties as directed by doctor and practice leadership.

Skills

Customer service

Eyewear knowledge

Insurance understanding

Communication

Job description

POSITION SUMMARY

An optician is an eye care professional that counsels patients through the eyewear selection process, educating patients on doctor recommendations that will give them the best possible vision. The optician not only advises patients on the best lens options for their prescription but also creates a fun shopping environment through the selection of fashionable eyewear. The ability to communicate and provide superior customer service that fosters long-lasting relationships is an important skill required for this position. This position utilizes creative design skills in the creation and maintenance of displays of optical merchandise and inventory within the optical area. This position also utilizes strong administrative skills in completing tasks such as calculating co-pays, reviewing insurance eligibility, and preparing work orders for the optical lab.

What We Offer

• Starting wage based on knowledge and previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform spectacle adjustments and repairs when necessary.
• Troubleshoot patient concerns with eyewear when necessary.
• Educate patients on the care of prescribed eyewear.
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout appointment, properly communicating delays to other departments.
• Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.