Eyewear Consultant - Optician - Full-time

Socket.dev; Angola (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision

401k

Paid holidays

PTO

Certification program

Job summary

Socket.dev is seeking an optician to serve as eyewear consultant, educating patients on lens options, frame styling, and doctor recommendations to achieve the best vision.

You will create engaging displays, manage eyewear inventory, calculate insurance co-pays, and process orders to ensure timely dispensing while delivering friendly, patient-centered service.

Qualifications

• High school diploma or equivalent.
• Sales/retail experience preferred.
• 1 year of experience preferred, but will train.
• Previous optician experience is a plus.

Responsibilities

• Assist patients in selecting spectacles, educating on lens options and frame styling.
• Calculate insurance co-pays based on eligibility.
• Enter orders accurately and monitor status for timely delivery.
• Notify patients and schedule dispensing of eyewear.
• Follow up with patients on fitting and adaptation progress.
• Perform adjustments and repairs as needed.
• Troubleshoot eyewear concerns with patients.
• Maintain optical inventory and displays.

Skills

Customer service

Communication

Sales experience

Eyewear knowledge

Education

High school diploma

Tools

POS system

Inventory software

Job description

POSITION SUMMARY:

An optician is an eyewear consultant, educating patients on doctor recommendations that will give them the best possible vision. The eyewear consultant not only advises patients on the best lens options for their prescription, but also creates a fun shopping environment through the selection of fashionable eyewear. The ability to communicate and build long lasting relationships is an important skill required for this position. In addition, the eyewear consultant creates and maintains displays of optical merchandise and inventory within the optical retail areas. This position utilizes both administrative and creative design skills. The administrative skills needed are calculating co-pays based on insurance eligibility and preparing work orders for the optical lab.

WHAT WE OFFER:

• Starting wage based on experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform adjustments and repairs when necessary.
• Troubleshoot patient concerns with eyewear when necessary.
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout the office, properly communicating delays.
• Perform other duties and assume various responsibilities as determined by the office manager or team lead, and doctor(s).

EDUCATION AND/OR EXPERIENCE:

• High school graduate or equivalent.
• Sales/retail experience is preferred.
• 1 year of experience preferred, but will train
• Previous optician experience is a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.