Optical Technician: Elevate Patient Experience & Eyewear

Clarkson Eyecare; O’Fallon (MO); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Clarkson Eyecare in O’Fallon, MO is seeking an Optical Technician to dispense and fit glasses and contacts, supporting patients’ medical needs while maximizing retail opportunities. This role uses prescriptions from optometrists and ophthalmologists and requires strong communication and attention to detail.

Experience with lensometers and insurance forms is helpful; ABO/ABOC/NCLE credentials are preferred but not required, and prior ophthalmic experience is highly valued.

Qualifications

• High school diploma or GED required.
• ABO/ABOC NCLE certifications preferred, but not required.
• Minimum 1 year in a position interacting with customers/patients or equivalent experience.
• Previous ophthalmic experience strongly preferred.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Skills

Communication skills

Reading insurance forms

Reading safety rules & docs

Writing reports

Public speaking

HIPAA compliance

Background check clearance

US work authorization

Education

High school diploma or GED

ABO/ABOC NCLE certifications (preferred)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare in O’Fallon, MO is seeking an Optical Technician to dispense and fit glasses and contacts, supporting patients’ medical needs while maximizing retail opportunities. This role uses prescriptions from optometrists and ophthalmologists and requires strong communication and attention to detail.

Experience with lensometers and insurance forms is helpful; ABO/ABOC/NCLE credentials are preferred but not required, and prior ophthalmic experience is highly valued.