Optical Store GM | Grow Profit & Patient Experience

Visionworks; Buckeye (AZ); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Vision coverage

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks Buckeye store is seeking a General Manager to lead a service-driven team and drive profitability while maintaining an outstanding patient and customer journey from doctor appointment to eyewear pickup.

The GM will hire, train, and coach staff, manage doctor relationships, plan daily operations, and strive to exceed financial and customer-experience goals in a fast-paced retail environment.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred
• Three (3) or more years of related experience required
• Optical management experience preferred
• Licensed GMs must have a current State Opticians License

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Education

HS Diploma or GED

Bachelor’s degree

Job description

Visionworks Buckeye store is seeking a General Manager to lead a service-driven team and drive profitability while maintaining an outstanding patient and customer journey from doctor appointment to eyewear pickup.

The GM will hire, train, and coach staff, manage doctor relationships, plan daily operations, and strive to exceed financial and customer-experience goals in a fast-paced retail environment.