Optical Manager- Licensed

Boscov's Department Store, LLC; Vineland (NJ); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Weekly Pay

Paid vacation

Employee discount

Life Insurance (company paid)

Job summary

Boscov’s Department Store, LLC seeks a Licensed Optical Manager to lead the Optical team and perform dispensing duties. You will oversee appointments, insurance processing, and lab liaison to ensure timely orders while maintaining store standards.

Ideal candidates have state licensure, 2+ years in retail management, strong supervision skills, and comfort with computer systems. This is a full-time, on-site role with weekend/holiday availability and competitive benefits.

Qualifications

• Must be licensed to work as an optician in the state and keep the license up to date
• 2+ years of management experience in retail with a track record of reaching goals
• High school diploma or GED is required
• Strong skills in supervising others and mentoring to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand patient needs
• Capable of resolving customer complaints with tact and positive outcomes
• Flexibility for scheduling including weekends and holidays
• Active role in department with movement throughout the shift

Responsibilities

• Provide outstanding service and manage appointment scheduling, calls, and customer interactions reflecting Boscov's commitment to quality
• Interpret prescriptions, perform optical measurements, verify prescriptions with a lensometer, dispense eyewear, and process orders from sale to delivery
• Lead and coach store associates to meet sales goals and service standards
• Oversee daily operations including scheduling, workflow, order management, and inventory support
• Process and verify third-party vision insurance benefits and claims accurately
• Maintain HIPAA compliance and safeguard patient information in accordance with policies
• Manage opening/closing, cash handling, POS transactions, and daily reconciliation
• Collaborate with the Director to drive business performance and maintain relationships with doctors and leadership
• Maintain a clean, organized optical department aligned with brand standards

Skills

Management experience

Customer service

Supervising others

Flexible scheduling

Team leadership

Punctuality

Education

High school diploma or GED

Tools

POS systems

Lensometer operation

Job description

Optical Manager, Licensed

Job Description

Bring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Licensed Optical Manager to join our Optical team. As part of a fast-paced, dynamic team, you will perform all the duties of a dispensing optician in addition to managerial duties, interacting with customers, confirming appointments, reviewing insurance information and overseeing store upkeep, while serving as the liaison between our customers and the lab to ensure orders are processed timely.

Job Responsibilities

• Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain compliance with all company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
• Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, and visually appealing optical department that supports an outstanding customer experience and reflects Boscov's brand standards.

Job Requirements

• Must be licensed to work as an optician within the State and keep the license up to date and active
• 2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
• High school diploma or GED equivalent
• Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand your patients’ needs
• Capable of resolving customer complaints, if they arise, with tact and positive outcomes
• Must be reliable and punctual in attendance to keep store hours and coverage in the store
• An interest in fashion eyewear and an eye for style is highly desired
• Must be flexible for scheduling and able to work weekends and holidays, as well as special sales events
• Position is active and includes moving about throughout department during the shift

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

• Starting rate of $29.50 per hour (based on experience)
• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer