Optical Manager- Licensed

Boscov's Department Store, LLC; Toms River (NJ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Starting pay $29.50/hr

Health benefits

Disability insurance

Life insurance

401(k) plan

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov’s Department Store, LLC in Toms River, NJ seeks a Licensed Optical Manager to lead the Optical team and perform dispensing duties, appointment management, insurance verification, and liaison with the lab to ensure timely orders.

The role requires an active state license, 2+ years retail management, and strong customer service skills; responsibilities include supervising staff, managing workflows, and maintaining compliance with HIPAA and store standards.

Qualifications

• Must be licensed to work as an optician within the State and keep license up to date.
• 2+ years of management experience in retail with proven results.
• High school diploma or GED equivalent.
• Strong supervisory and mentoring skills to drive sales and satisfaction.
• Able to use computer systems for sales, ordering and timekeeping.
• Polished customer service skills and ability to understand patient needs.
• Capable of resolving customer complaints with tact and positive outcomes.
• Reliable and punctual to maintain store hours and coverage.
• Interest in fashion eyewear and an eye for style is highly desired.
• Flexible for scheduling, including Saturdays and special sales events.

Responsibilities

• Deliver an exceptional customer experience with appointment scheduling and responsive service.
• Accurately interpret prescriptions, measure, verify with lensometer, dispense eyewear, and process orders.
• Lead and develop store associates to meet sales goals and service standards.
• Oversee daily operations, scheduling, workflow, and order/inventory management.
• Process and verify third-party vision insurance benefits and claims accurately.
• Maintain HIPAA compliance and confidentiality of patient information.
• Manage opening/closing, cash handling, POS transactions, and daily reconciliation.
• Collaborate with Optical Services Director to drive performance and lab relationships.
• Keep the optical department clean, organized, and aligned with brand standards.

Skills

Retail management

Customer service

Supervising staff

Scheduling & coaching

Education

Licensed Optician (state)

High school diploma or GED

Tools

Lensometer

POS systems

Job description

Optical Manager, Licensed

Job Description

Bring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Licensed Optical Manager to join our Optical team. As part of a fast-paced, dynamic team, you will perform all the duties of a dispensing optician in addition to managerial duties, interacting with customers, confirming appointments, reviewing insurance information and overseeing store upkeep, while serving as the liaison between our customers and the lab to ensure orders are processed timely. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings,

Job Responsibilities

• Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain compliance with all company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
• Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, and visually appealing optical department that supports an outstanding customer experience and reflects Boscov's brand standards.

Job Requirements

• Must be licensed to work as an optician within the State and keep the license up to date and active
• 2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
• High school diploma or GED equivalent
• Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand your patients’ needs
• Capable of resolving customer complaints, if they arise, with tact and positive outcomes
• Must be reliable and punctual in attendance to keep store hours and coverage in the store
• An interest in fashion eyewear and an eye for style is highly desired
• Must be flexible for scheduling and able to work Saturdays as well as special sales events
• Position is active and includes moving about throughout department during the shift

Benefits

As a Full-Time member of our team, you will be eligible to receive:

• Starting rate of $29.50 per hour (based on experience)
• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

#OPT