Optical Lab Manager - Eyeglasses

National Vision Inc.; Pittsburgh (Allegheny County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks an Optical Lab Manager to lead lab operations and ensure top-notch service. This role involves optimizing processes, supervising staff, and maintaining equipment to deliver same-day service. With Sundays off, you'll enjoy a work-life balance while contributing to a mission that prioritizes affordable eye care. Join a team that values professional growth, offering competitive compensation and a comprehensive benefits package, including health insurance and retirement plans. If you're passionate about eye care and team leadership, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

401k with Company Match

Paid Personal Time Off

Paid Holidays

Parental Leave

Employee Eyewear Discounts

Qualifications

• Experience in managing optical lab operations and staff.
• Strong customer service skills with a focus on efficiency.

Responsibilities

• Oversee lab operations and ensure compliance with standards.
• Supervise Lab Technicians and manage team scheduling.

Skills

Lab Management

Customer Service

Inventory Control

Team Leadership

Machine Maintenance

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Optical Lab Manager - Eyeglasses role at National Vision Inc.

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Join to apply for the Optical Lab Manager - Eyeglasses role at National Vision Inc.

Company Description
Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. Eyeglass World has over 100 locations across the United States and offers eye exams, contact lenses, eyeglasses, sunglasses, and protective eyewear. The brand keeps customers happy with affordable prices and same-day service via in-store labs.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

The Lab Manager oversees the operation of the lab and ensures quality and same-day service standards are met. This position also supervises the Lab Technicians.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What Would You Do? The Specifics?

1. Optimizes and oversees the Lab to ensure efficiency and compliance with company’s policies and operational guidelines.
2. Identifies areas of opportunity and creates an action plan for improvement. Provides world-class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.
3. Executes same day service using “Ready When Promised” production board.
4. Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards. Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.
5. Ensures that all safety rules and standards are followed, including making sure that all Lab Technicians wear protective eyewear in the lab at all times.
6. Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories. Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
7. Supervises and motivates Lab Technicians and ensures the timely completion of day-to-day functions.
8. Assists the General Manager with recruiting, selecting, and retaining high-caliber lab staff.
9. Delegates work functions to team members in an appropriate manner to maximize organizational goals and individual development.
10. Ensures lab associate scheduling complies with payroll guidelines while considering skill level.
11. Ensures all lab associates are properly trained on all lab equipment and continue to develop their knowledge of laboratory techniques. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed.
12. Completes annual performance reviews along with continuous coaching conversations with all associates.

Qualifications

Additional Information

Taking care of our people

We understand the importance of financial health and security, and provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid holidays, parental leave, employee eyewear discounts, and more. We strive to provide opportunities for professional growth and long-term career fulfillment through training, educational courses, and internal promotions.

Please visit www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.