Optical Lab Manager - Eyeglasses

Eyeglass World; Pittsburgh (Allegheny County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in optical retail seeks a Lab Manager to lead lab operations and ensure top-notch service. In this dynamic role, you will optimize lab efficiency, supervise a team of Lab Technicians, and uphold quality standards that delight customers. With a focus on training and development, this position offers a unique opportunity to contribute to a culture of excellence while enjoying competitive compensation and comprehensive benefits. If you are passionate about eye care and have a knack for leadership, this could be the perfect fit for you.

Benefits

Health Insurance

Dental Insurance

401k with Company Match

Paid Time Off

Employee Eyewear Discount

Parental Leave

Training Programs

Promotions from Within

Qualifications

• Experience in managing lab operations and supervising staff is essential.
• Strong customer service skills and ability to optimize lab efficiency.

Responsibilities

• Oversee lab operations ensuring quality and same-day service standards.
• Supervise Lab Technicians and maintain equipment in good working order.

Skills

Leadership

Customer Service

Inventory Management

Technical Skills

Education

High School Diploma

Experience in Optical Retail

Tools

Lab Equipment

Production Board

Job description

Company Description

Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. Eyeglass World has over 100 locations across the United States and offers eye exams, contact lenses, eyeglasses, sunglasses, and protective eyewear. The brand keeps customers happy with affordable prices and same-day service via in-store labs.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Job Description

The Lab Manager oversees the operation of the lab and ensures quality and same-day service standards are met. This position also supervises the Lab Technicians.

What Would You Do? The Specifics:

• Optimizes and oversees the Lab to ensure efficiency and compliance with company’s policies and operational guidelines.
• Identifies areas of opportunity and creates an action plan for improvement. Provides world-class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.
• Executes same-day service using the “Ready When Promised” production board.
• Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards. Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.
• Ensures that all safety rules and standards are followed, including making sure that all Lab Technicians wear protective eyewear in the lab at all times.
• Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories. Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
• Supervises and motivates Lab Technicians and ensures the timely completion of day-to-day functions.
• Assists the General Manager with recruiting, selecting, and retaining a high caliber lab staff.
• Delegates work functions to team members in an appropriate manner in order to maximize organizational goals and individual development.
• Ensures lab associate scheduling complies with payroll guidelines while considering skill level.
• Ensures that all lab associates are properly trained on all lab equipment and they continue to develop their knowledge of laboratory techniques. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.
• Completes annual performance reviews along with continuous coaching conversations with all associates.

Additional Information

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Seniority level

Associate

Employment type

Full-time

Job function

Research, Analyst, and Information Technology

Industries

Retail