Optical Lab Manager Eyeglasses

Eyeglass World; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional service and quality in eye care. This role involves overseeing lab operations, ensuring compliance with safety standards, and delivering world-class customer service. You will lead a team of Lab Technicians, manage inventory, and implement action plans for continuous improvement. With a focus on professional growth, this position offers comprehensive benefits, including health insurance, retirement savings plans, and opportunities for advancement. If you're passionate about eye care and committed to excellence, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

401k Retirement Savings

Paid Personal Time Off

Employee Eyewear Discount

Parental Leave

Flex Spending Account

Qualifications

• Strong leadership skills to supervise and motivate lab technicians.
• Experience in lab management and customer service excellence.

Responsibilities

• Optimize lab efficiency and ensure compliance with safety standards.
• Supervise lab technicians and manage inventory effectively.

Skills

Lab Management

Customer Service

Team Leadership

Inventory Control

Equipment Maintenance

Education

High School Diploma

Associate Degree in Optics or related field

Tools

Lab Equipment

Production Board

Job description

Job Description

What Would You Do? The Specifics?

1. Optimizes and oversees the Lab to ensure efficiency and compliance with company’s policies and operational guidelines.
2. Identifies areas of opportunity and creates an action plan for improvement. Provides world-class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.
3. Executes same day service using “Ready When Promised” production board.
4. Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards. Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.
5. Ensures that all safety rules and standards are followed, including making sure that all Lab Technicians wear protective eyewear in the lab at all times.
6. Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories. Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
7. Supervises and motivates Lab Technicians and ensures the timely completion of day-to-day functions.
8. Assists the General Manager with recruiting, selecting and retaining a high caliber lab staff.
9. Delegates work functions to team members in an appropriate manner in order to maximize organizational goals and individual development.
10. Ensures lab associate scheduling complies with payroll guidelines while considering skill level.
11. Ensures that all lab associates are properly trained on all lab equipment and they continue to develop their knowledge of laboratory techniques. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.
12. Completes annual performance reviews along with continuous coaching conversations with all associates.

Qualifications:
Qualifications

Additional Information

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.