Optical Lab Customer Care Specialist

Luxottica; Groveport (OH); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

Luxottica in Groveport, Ohio, is seeking a Customer Service representative to manage customer requests and ensure satisfaction. The role involves the use of Salesforce to handle inquiries, troubleshooting issues, and collaborating with the lab and other teams.

Candidates should have a high school diploma and at least 4 years of related optical experience. Strong communication skills and proficiency with electronic communication methods are essential.

Benefits may include health care, retirement savings, and employee discounts.

Qualifications

• 4+ years of previous related optical experience and/or training required.
• Ability to read, write, and comprehend simple instructions.
• Familiarity with electronic communication methods.

Responsibilities

• Manage customer requests via Salesforce to ensure successful outcomes.
• Provide quality customer service by addressing customer inquiries.
• Act as liaison between the Lab, Customer Service, and internal teams.

Skills

Customer service skills

Data entry knowledge

Problem-solving

Communication skills

Education

High School education or equivalent

Tools

Salesforce

Gmail and Google Suite

Job description

Luxottica in Groveport, Ohio, is seeking a Customer Service representative to manage customer requests and ensure satisfaction. The role involves the use of Salesforce to handle inquiries, troubleshooting issues, and collaborating with the lab and other teams.

Candidates should have a high school diploma and at least 4 years of related optical experience. Strong communication skills and proficiency with electronic communication methods are essential.

Benefits may include health care, retirement savings, and employee discounts.