Optical Customer Care & Lab Coordinator

Luxottica; San Diego (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

EssilorLuxottica in San Diego, CA, is seeking a Lab Customer Service Specialist to process customer requests and coordinate with the lab and internal teams. You will manage Salesforce cases, troubleshoot issues, and ensure timely completion of jobs, while maintaining quality communication with customers.

The role emphasizes data entry accuracy, lab workflow understanding, and ability to work with cross-functional teams.

Qualifications

• High School education or equivalent required.
• 4+ years optical experience and/or training.
• Data entry proficiency and lab process exposure.
• Familiarity with electronic communication methods (email, messaging).
• Basic math and 10-key typing skills.

Responsibilities

• Manage customer requests via Salesforce cases to successful outcome.
• Manage workflow and scheduling to ensure jobs are completed on time.
• Provide quality customer service by answering calls and questions and conducting outbound updates.
• Prioritize and solve complex customer issues.
• Liaise between Lab, Customer Service and internal labs to ensure satisfaction.
• Maintain a clean and organized work environment.
• Observe company policies and safety practices.

Skills

Data entry

Customer service

Communication

Problem solving

Teamwork

10-key typing

Education

High School diploma or equivalent

Tools

Salesforce

Eclipse Order Entry

Job description

EssilorLuxottica in San Diego, CA, is seeking a Lab Customer Service Specialist to process customer requests and coordinate with the lab and internal teams. You will manage Salesforce cases, troubleshoot issues, and ensure timely completion of jobs, while maintaining quality communication with customers.

The role emphasizes data entry accuracy, lab workflow understanding, and ability to work with cross-functional teams.