Optical Care Intake Specialist

AEG Vision; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Fredericksburg, VA is seeking a dedicated ophthalmic support professional to perform pre-exam evaluations, patient interviews, and scheduling of referrals. You will maintain HIPAA-compliant records, assist Optometrists with procedures, and handle clerical duties within an EHR environment.

The role requires strong attention to detail, excellent communication, and teamwork as you support both patients and clinicians in a fast-paced eye-care practice.

Qualifications

• High School or GED qualification.
• Attention to detail and ability to work under pressure in a fast-paced environment.
• Proficiency with MS Office, Windows, and word processing.
• Able to collaborate effectively in a team and communicate verbally and in writing.

Responsibilities

• Perform preliminary evaluations of patients prior to exam by the Optometrist (dilations, topicals, diagnostic meds, Optomap, auto refractor, visual acuity).
• Conduct verbal interview with patient before visit to identify medical issues for the Optometrist.
• Schedule referrals and complete paperwork for ophthalmology or diagnostic follow-up as needed.
• Maintain patient records in compliance with HIPAA and company policies in EHR.
• Respond to patient inquiries regarding medications, treatments, and referrals.
• Perform diagnostic testing with equipment like OCT, Visual Field, Pachymetry, and Retinal Camera.
• Document medical findings and communications in EHR; assist with clerical tasks and CPT/billing where needed.
• Ensure schedule efficiency through pre-appointment confirmations and recall follow-ups.
• Conduct contact lens training and manage trial inventory and orders.
• Complete end-of-day tasks, keep the workspace organized and clean.
• May act as a scribe or perform refractions as needed.
• Take on other duties within the Practice as requested.

Skills

Attention to detail

Fast-paced

MS Office

Windows

Team collaboration

Communication skills

Education

High School diploma or GED

Tools

EHR systems

Job description

AEG Vision in Fredericksburg, VA is seeking a dedicated ophthalmic support professional to perform pre-exam evaluations, patient interviews, and scheduling of referrals. You will maintain HIPAA-compliant records, assist Optometrists with procedures, and handle clerical duties within an EHR environment.

The role requires strong attention to detail, excellent communication, and teamwork as you support both patients and clinicians in a fast-paced eye-care practice.