Optical Associate - St. Augustine

Medical Eyeglass Center, Inc.; Saint Augustine (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Medical Eyeglass Center, Inc. is seeking an Optician to join our team in Saint Augustine/Jacksonville, FL, working inside medical offices. You will provide patients with an outstanding eyewear experience from selection to fitting.

The role requires interpreting prescriptions, fitting eyewear, and delivering patient-focused service while maintaining accurate records and supporting insurance claims. A professional, sales-oriented approach is essential.

Qualifications

• Reading and interpreting spectacle prescriptions required.
• Experience with eyewear fitting and repairs preferred.
• Strong customer service and sales skills.
• Proficiency with MS Excel and insurance portals preferred.
• Organized with good time management and attention to detail.
• Team-oriented and receptive to feedback.

Responsibilities

• Assist patients from selection to fitting and adjustments.
• Process orders through POS systems.
• Maintain prescription, order, payment, and insurance records.
• Track lab orders and ensure timely completion.
• Submit insurance claims and post payments.
• Dispense eyewear and contact lenses when applicable.
• Assist with adjustments, repairs, and cleaning.
• Maintain stocked, organized displays.
• Coordinate daily schedules and promotions.
• Collaborate with providers, technicians, and staff.
• Maintain a welcoming environment.

Skills

Prescriptions interpretation

Eyewear fitting

Customer service

Sales

Insurance portals

MS Excel

Organization

Team player

Communication

Attention to detail

Education

RDO/LDO license desirable

Tools

Point-of-sale systems

Job description

Optician

St. Augustine / or Jacksonville, Florida

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optician to join our team. In this position, you'll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You'll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC's point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

What We're Looking For

• A friendly, professional, and patient-focused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with the ability to build effective relationships.
• Attention to detail and problem-solving mindset.
• Receptive to feedback and committed to continuous learning.

Education/Licensure

• RDO/LDO license desirable