Optical Associate - Gainesville

Medical Eyeglass Center, Inc.; Gainesville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Medical Eyeglass Center (MEC) in Gainesville, GA seeks an Optician to join our team and support the successful operation of the optical dispensary. You will deliver outstanding service, assist patients with eyewear selection, and work closely with clinic staff to ensure a positive patient experience.

You will process orders, maintain records, review lab work, and help manage insurance claims while providing professional fittings and adjustments in a patient-first environment.

Qualifications

• Familiarity with eyewear prescriptions and fittings.
• Strong customer service and sales skills.
• Proficiency with Excel, email, and insurance portals preferred.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting.
• Process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review lab orders to ensure timely completion.
• Submit insurance claims and follow up on receivables.

Skills

Prescription reading

Eyewear fitting

Customer service

Insurance portals

Detail oriented

Teamwork

Education

RDO/LDO license desirable

Tools

POS systems

MS Excel

MS Outlook

Job description

About Medical Eyeglass Center (MEC) At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Optician
Gainesville, GA

MEC is seeking a skilled, patient-focused Optician to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You’ll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

What We’re Looking For

• A friendly, professional, and patient-focused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with the ability to build effective relationships.
• Attention to detail and problem-solving mindset.
• Receptive to feedback and committed to continuous learning.

Education / Licensure

• RDO/LDO license desirable