Optical Associate - Austin

Medical Eyeglass Center, Inc.; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Medical Eyeglass Center, Inc. seeks a skilled Optician to join our Austin optical team. You will assist patients with eyewear selection, fitting, and adjustments, and ensure accurate order processing at the point of sale.

You’ll manage prescriptions, insurance claims, and lab orders while maintaining patient records with care. Ideal candidates read prescriptions confidently, excel in customer service, and are comfortable using insurance portals and Excel.

Qualifications

• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Strong eyewear fitting, adjustments, and repairs or willingness to learn.
• Excellent customer service and sales skills with objection handling.
• Clear verbal and written communication; organized with attention to detail.
• Proficiency with MS Excel, email, and insurance portals as needed.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting.
• Process orders accurately through point-of-sale systems and maintain records.
• Review lab orders, manage prescriptions, and track insurance claims.
• Dispense eyewear (and contacts where applicable) and assist with adjustments.
• Maintain inventory, keep displays organized, and support marketing efforts.

Skills

Eyewear fitting

Prescription interpretation

Customer service

Sales skills

Communication

Time management

Education

RDO/LDO license desirable

Tools

MS Excel

Insurance portals

Email

Job description

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Optician

Austin, GA

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optician to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You’ll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

What We’re Looking For

• A friendly, professional, and patient-focused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with the ability to build effective relationships.
• Attention to detail and problem-solving mindset.
• Receptive to feedback and committed to continuous learning.

Education/Licensure

• RDO/LDO license desirable