Licensed Optical Supervisor - Market and Main

Warby Parker; Bedford (NH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Employee Stock Purchase Plan

Paid sick leave

Free eyewear

Retirement savings plan (401(k))

Job summary

A leading eyewear retailer in Bedford, New Hampshire, is seeking an Optical Supervisor to lead and manage store operations. The ideal candidate will have experience as a licensed optician with a passion for customer service and the ability to communicate effectively. This role involves overseeing optical services, mentoring team members, and ensuring an exceptional customer experience in a dynamic retail environment. Join us and contribute to a mission-driven company that values quality and accessibility in eyewear.

Qualifications

• Minimum 2 years of experience, including supervisory responsibilities.
• Passionate about eyewear and retail.
• Professional communicator, able to explain technical terms.
• Proficient in upholding optical standards and store operations.

Responsibilities

• Help customers with eyewear choices.
• Mentor the Optical team and oversee operations.
• Ensure store standards are met.
• Lead and mentor the Optical team, including the Apprentice Program participants; manage store operations.
• Maintain inventory databases and general store systems; foster a positive team culture.

Skills

Effective communication

Customer service

Detail-oriented

Leadership

Optical expertise

Education

Licensed dispensing optician or ABO-certified

ABO-certified optician

Job description

Overview

New Store Opening Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow.

What you'll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded—you're constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Compensation, benefits, and compliance

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (\"CPRA\").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

About Us: Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We are committed to reimagining what a company and industry can be, and to making a positive impact while delivering great eyewear. Since 2010, we have offered designer-quality glasses and related services, with a focus on accessibility and value. For every pair sold, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.