Optical Assistant Manager - CityCentre

Warby Parker; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

Retirement savings plan with a company match

Employee Assistance Program (EAP)

Job summary

A leading eyewear retailer in Houston is seeking an Optical Manager to lead their optical team, ensuring high customer satisfaction and managing Opticians. The ideal candidate will possess strong optical knowledge, excellent leadership skills, and 2+ years of management experience. This full-time role offers comprehensive benefits and an opportunity to contribute to a mission-driven company.

Qualifications

• Must have a management position experience of 2+ years.
• Licensed in states that require it or ABO-certified.
• Strong leadership and mentoring capabilities.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Manage a team of Opticians and oversee apprentices.
• Implement high service standards and enhance customer loyalty.

Skills

Customer Service

Leadership

Optical Knowledge

Communication

Team Management

Detail-Oriented

Education

Licensed Dispensing Optician

Job description

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house Optical team. (At other brands, you might see similar roles called Optical Assistant Manager.) In this role, you’ll use your professional skill set and product expertise to create incredible experiences for customers. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how they’re made .) Acting as both a coach and team player, you’ll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who’s able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!

What you’ll do:

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Who you are:

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who’s been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Assistance Program (EAP)
• Optical Education Reimbursement
• And more (just ask!)

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer‑quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.