Optical Assistant I — Frame Fitting & Patient Care

Colonial Group; Acworth, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in Acworth, GA is seeking an Optician I to join our team. The role focuses on delivering quality patient care, reviewing prescriptions, educating patients on lens options, and assisting with frame selection while meeting sales goals.

No optical experience is required as training is provided; 0–3 years of experience preferred. You will manage inventory, communicate with physicians, perform eyewear adjustments, and help patients navigate insurance benefits.

Qualifications

• Excellent customer service and personal presentation are critical to this role.
• Ideal candidate will have 0–3 years of experience.
• Optical experience is preferred but not necessary—we will train the right person.

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas as determined by office staff while attending to patients’ needs.
• Manage inventory of frames and contact lenses for optimum customer satisfaction and product variety.
• Communicate with physician with questions or concerns about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Organizational skills

Multitasking

Coachable

Phone etiquette

Job description

Colonial Group in Acworth, GA is seeking an Optician I to join our team. The role focuses on delivering quality patient care, reviewing prescriptions, educating patients on lens options, and assisting with frame selection while meeting sales goals.

No optical experience is required as training is provided; 0–3 years of experience preferred. You will manage inventory, communicate with physicians, perform eyewear adjustments, and help patients navigate insurance benefits.