Optical Assistant

Univida Medical Centers; Miami (FL); On-site; USD 17,908 - 24,796; Full time

Job summary

Univida Medical Centers in Miami, FL is seeking an Optical Assistant to support daily optical operations and deliver exceptional patient experiences for an aging population. You will help patients navigate eyewear options, insurance benefits, and vision care with empathy and professionalism.

Responsibilities include greeting patients, assisting with frame and lens selections, taking measurements, explaining lens options, processing orders, and maintaining a tidy showroom.

Qualifications

• High school diploma or equivalent required.
• Experience in optical retail, healthcare, customer service, or sales is preferred.
• Knowledge of eyewear products and lens options is an asset.
• Familiarity with vision insurance plans and billing procedures preferred.
• Basic computer proficiency and practice management software experience preferred.
• Bilingual skills are a plus.

Responsibilities

• Welcome patients warmly and create a comfortable, supportive environment.
• Explain eyewear options, insurance benefits, and care instructions clearly.
• Assist with selecting frames and lenses to meet needs and budget.
• Take PD, segment height, and other measurements accurately.
• Process orders, payments, and maintain records with confidentiality.
• Maintain organized showroom and assist with inventory.
• Perform basic eyewear repairs and coordinate with laboratories.

Skills

Customer service

Empathy

Communication

Bilingual

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Optical Assistant

UniOptical is seeking a compassionate, patient-focused, and detail-oriented Optical Assistant to support daily optical operations and provide exceptional patient experience. Our patients are primarily older adults who value personalized attention, clear communication, and genuine care. The Optical Assistant serves as a trusted resource, helping patients navigate eyewear options, insurance benefits, and vision care needs with empathy, patience, and professionalism. This role requires a commitment to treating every patient with dignity, respect, and understanding.

UniVida Medical Centers – Miami, FL – Full Time

Customer Service & Patient Care

• Welcome patients warmly and create a comfortable, supportive environment.
• Demonstrate empathy, patience, and understanding when assisting seniors and patients with vision, hearing, mobility, or cognitive challenges.
• Take time to explain eyewear options, insurance benefits, and care instructions in a clear and easy-to-understand manner.
• Listen actively to patient concerns and address questions with compassion and professionalism.
• Build trusting relationships with patients and caregivers through personalized service and follow-up.
• Ensure each patient feels valued, respected, and confident throughout their optical experience.
• Other duties as assigned by supervisors.

Optical Dispensing

• Assist patients in selecting frames and lenses that meet their visual, lifestyle, and budget needs.
• Accurately take measurements such as pupillary distance (PD), segment height, and frame fitting measurements.
• Educate patients on lens materials, coatings, and specialty products.
• Ensure proper fitting, adjustment, and dispensing of eyewear.
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Administrative Duties

• Schedule appointments and maintain patient records.
• Verify insurance eligibility and explain benefits to patients.
• Process orders, payments, and documentation accurately.
• Maintain confidentiality of patient information in compliance with company policies.

Inventory & Store Operations

• Assist with inventory management, receiving, merchandising, and stocking optical products.
• Maintain an organized, clean, and attractive showroom environment.
• Monitor frame inventory and report shortages or product issues.
• Support visual merchandising initiatives and promotional displays.

Technical Support

• Perform basic eyewear repairs and adjustments.
• Coordinate with laboratories to track and expedite eyewear orders.
• Conduct final inspections to ensure eyewear meets quality standards before patient delivery.

Qualifications

• High school diploma or equivalent required.
• Previous experience in optical retail, healthcare, customer service, or sales preferred.
• Knowledge of eyewear products, lens options, and frame styling is an asset.
• Familiarity with vision insurance plans and billing procedures preferred.
• Basic computer proficiency and experience with practice management software preferred.
• Bilingual skills are a plus.

Desirable Knowledge, Abilities and Skills

• Exceptional customer service skills with a genuine passion for helping others.
• Demonstrated empathy, patience, and emotional intelligence when working with older adults.
• Ability to communicate clearly and effectively with patients, family members, and caregivers.
• Strong listening skills and the ability to understand and respond to patient concerns.
• Respectful, compassionate, and service-oriented approach to patient care.
• Ability to provide reassurance and support to patients who may be anxious or unfamiliar with the eyewear selection process.
• Strong attention to detail and organizational skills.
• Adherence to all organizational and departmental compliance and regulatory policies, procedures, and workflows (i.e., timely submission of timesheets and expense reports). Follow all policies and procedures.
• Pro-active and good listener.

Physical Demands

• Ability to stand for extended periods.
• Ability to lift and move light merchandise and optical supplies.
• Manual dexterity is necessary for eyewear adjustments and repairs.