Academic Support Specialist

unf; Jacksonville (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

University of North Florida in Jacksonville seeks an Academic Support Specialist to provide administrative support to students, faculty and staff, addressing individual needs and coordinating referrals to campus resources. This role involves front desk duties, handling inquiries via phone and email, and collaboration with advising teams.

Responsibilities include assisting with New Student Orientations, End of Term processes, and registration tasks while supporting student workers and supervising

Qualifications

• Bachelor’s degree or high school diploma with 4+ years of relevant experience.
• Experience in fast-paced customer service preferred.
• Strong interpersonal and written and spoken communication.
• Higher education experience preferred but not required.
• Ability to learn new information and provide accurate information via phone and email.
• Must be able to perform processing and work tasks.

Responsibilities

• Serve as first point of contact and provide customer service.
• Manage front office processes.
• Assist with one-on-one in person, via telephone, and email support.
• Manage the Office email inboxes and voicemail boxes.
• Direct student inquiries to appropriate offices efficiently.
• Assist with New Student Orientations preparation.
• Assist with End of Term processes as directed by Advising Leadership.
• Assist with registration tasks such as lifting holds and overrides.
• Hire, train, schedule, and supervise student workers.
• Supervise student assistants.

Skills

Customer service

Front office

Communication

Organization

Technology learning

Education

Bachelor's degree or equivalent

Job description

Department

First-Year Advising

Compensation

$18.84 Hourly

General Description/Primary Purpose

The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

Job Function

• Provides customer service to incoming customers as the first point of contact
• Manages front office processes
• Provides one-on-one assistance in person, via telephone, and e-mail
• Manages the Office email inboxes and voicemail boxes
• Directs student inquires appropriately and efficiently
• Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations
• Assists with End of Term processes as determined by the Advising Leadership team
• Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides
• Hires, trains, schedules and manages student workers
• Will supervise student assistant staff.

Marginal Functions

• Must be able to work on the occasional Saturday to assist/participate in university events.
• During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.

Required Qualifications

• Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
• Experience working in a fast-paced customer service setting preferred
• Always maintains a professional demeanor
• Higher education experience preferred but not required
• Strong interpersonal and communication skills (both spoken and written) required
• Ability to maintain calm in a somewhat stressful environment
• Strong organization skills
• Comfortable learning new technology
• Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
• Must be able to perform processing and work tasks.

Student Success Team Overview

UNF's Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package https://www.unf.edu/hr/benefits/index.html including UNF's Employee Education Program , which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a bachelor's or master's degree in one of UNF's many programs in arts and sciences, business, computing and engineering, education, and health.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.