Ops Quality & Process Improvement Manager

RXO, Inc.; Georgia; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Manager, Operations Support to establish, implement, and maintain processes for the Quality Management System across our site.

You will promote customer-focused quality and resolve issues to sustain high levels of product/conformity while leveraging company resources to advance your career. The role focuses on driving metrics, coordinating training, and leading system implementations and upgrades with strong cross-functional collaboration.

Qualifications

• 5 years of relevant work experience.
• Experience leading value stream assessments and Lean improvement events (Kaizen events).

Responsibilities

• Drive key quality, inventory and other critical metrics across the site using continuous improvement tools and processes.
• Schedule, review and monitor work instructions with supervisors and associates; lead teams to safely execute daily roles.
• Review training status and schedule training; ensure requirements are met.
• Write specifications for new developments and system enhancements.
• Analyze client requirements, determine fit and customizations, develop proposals and cost estimates.

Skills

Lean methodology

Kaizen events

Leadership

Process improvement

Statistical tools (Crystal Ball)

Education

Bachelor’s degree in related field

Tools

Crystal Ball

Job description

RXO, Inc. is seeking a Manager, Operations Support to establish, implement, and maintain processes for the Quality Management System across our site.

You will promote customer-focused quality and resolve issues to sustain high levels of product/conformity while leveraging company resources to advance your career. The role focuses on driving metrics, coordinating training, and leading system implementations and upgrades with strong cross-functional collaboration.