Ops Manager: Critical Facilities & Process

Cushman & Wakefield; Frisco (TX); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield in Frisco, TX seeks an Operations Manager, Critical Solutions to lead operational execution and governance across mission-critical environments, including data centers, healthcare facilities, and telecom sites. You will partner with Directors and Facility Managers to standardize processes and drive scalable growth.

Responsibilities include optimizing work order management, CMMS platforms, digital playbooks, and performance reporting; reviewing vendor proposals; and supporting

Qualifications

• Bachelor's degree in Facilities Management or related field preferred.
• Minimum 7 years of progressive experience in facilities/operations management.
• Experience in mission-critical environments (data centers, healthcare, telecom) preferred.
• Experience with CMMS/work order management and reporting tools.
• Experience developing digital playbooks, SOPs, and governance programs.
• Strong vendor management and budgeting experience.

Responsibilities

• Support Regional Facilities Managers, Facilities Managers, Assistant Facilities Managers, and Facility Coordinators in operational execution and service delivery.
• Serve as SME for operational processes, work order management, workflow governance, and service delivery standards.
• Lead the implementation and optimization of work order systems and CMMS platforms.
• Monitor activity, aging, completion rates, documentation quality, and financial compliance across portfolios.
• Review performance data and recommend efficiency and resource improvements.
• Coordinate with Engineering and Ops leaders on vendor proposals, capital planning, and client quotations.
• Develop scopes of work, repair recommendations, and governance around operational standards.
• Create and govern digital playbooks, training materials, SOPs, and workflow guides.

Skills

Mission-Critical Operations

Operational Excellence

Process Development

Vendor Management

Team Leadership

Education

Bachelor's degree in Facilities Management

Tools

CMMS

Work Order Systems

Dashboards/Analytics

Job description

Cushman & Wakefield in Frisco, TX seeks an Operations Manager, Critical Solutions to lead operational execution and governance across mission-critical environments, including data centers, healthcare facilities, and telecom sites. You will partner with Directors and Facility Managers to standardize processes and drive scalable growth.

Responsibilities include optimizing work order management, CMMS platforms, digital playbooks, and performance reporting; reviewing vendor proposals; and supporting