Ops Manager

Yale New Haven Health Services Corp.; North Haven (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks an experienced Manager, Ambulatory Operations to lead and monitor daily operations, optimize care delivery, and drive transformational projects across hospital-based and community ambulatory sites.

You will partner with leadership on strategic plans, manage onboarding of clinicians, ensure regulatory compliance, and coordinate site design and staffing models to improve patient experience and efficiency.

Qualifications

• Bachelor's degree in health care, business, or a related field required.
• In lieu of Bachelor's degree, 10yrs experience managing healthcare practice(s) will be considered.

Responsibilities

• Lead ambulatory operations at medium-sized hospital-based/community sites to optimize care delivery and staffing.
• Develop and implement strategic operational plans and programs for ambulatory care.
• Coordinate onboarding and integration of new clinicians; collaborate with leadership to meet goals.
• Ensure compliance with state, federal, and regulatory requirements in ambulatory settings.
• Oversee site design/refurbishment, expansion, and project timelines across sites.
• Develop standardized policies to improve operational effectiveness and efficiency.
• Perform additional duties as assigned.

Skills

Communication skills

MS Office

Healthcare knowledge

Multitasking

Practice mgmt software

Staff management

Education

Bachelor's degree in health care or related field

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Working in collaboration with the Director, Ambulatory Operations, the Manager, Ambulatory Operations position strategically leads and monitors the daily operations, optimization efforts, transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, care coordination, and other responsibilities for assigned "Medium Sized" Hospital-based or Community-based ambulatory site, as well as a portfolio of smaller regional practices.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Leadership:
  • 1.1Manages and directs the administrative activities of medium size, multi-specialty Hospital-based and/or Community-based ambulatory site(s) with one or no major service offerings, and 19-58 Exam Rooms
• 2.Business Strategy and Implementation: Creates and contributes to strategic operational plans, identifies opportunities for innovation, continuously improves ambulatory care delivery models, and ensures the understanding, alignment, and commitment of all staff within span of control.
  • 2.1Collaborates with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals and objectives
• 3.Human Resources Management. Effectively utilizes existing process to select, align, develop, inspire, motivate and retain a team of highly skilled professionals.
  • 3.1Coordinates the onboarding process of new clinicians to the practice and all operational aspects of integrating new clinicians into Ambulatory Care. Follows the onboarding guidelines to ensure newly hired clinicians are successful.
• 4.Collaborates with Legal, Risk Management, and Compliance departments to guarantee proper compliance activities and safeguards. Ensures practices, procedures, and policies comply with state, federal, and other regulatory agencies.
• 5.Site Locations: Participates in Ambulatory site design and refurbishment, including expansion or consolidation, and ensures sites comply with all applicable regulatory requirements. Collaborates with necessary work streams across the enterprise to coordinate and manage project timelines and resources.
• 6.Operational & Financial Management:
  • 6.1Develops, coordinates, and maintains standardized work policies and procedures to improve operational effectiveness, level of care, and efficiency within span of control to achieve organizational goals
• 7.Performs other duties as assigned and/or required.

Qualifications

EDUCATION

Bachelor's degree in health care, business, or a related field required.In lieu of Bachelor's degree, 10yrs experience managing healthcare practice(s) will be considered.

EXPERIENCE

A minimum of three (3) years of healthcare supervisory and operations experience, preferred in ambulatory practice setting.

SPECIAL SKILLS

Excellent written and oral communication skills. Proficient with Microsoft Office including Excel, Word, and PowerPoint. Knowledge of health care industry desirable. Ability to multitask high volume activity, other practice management software. Ability to deal with all levels of management and different types of staff.

PHYSICAL DEMAND

May require travel between Enterprise Ambulatory sites.

YNHHS Requisition ID
197008