Asst Pat Svcs Mgr Ambulatory

Yale New Haven Health Services Corp.; New Haven (CT); On-site; USD 110,000 - 140,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking an Assistant Patient Services Manager (APSM) to lead ambulatory care operations, ensuring safe patient flow, staffing adequacy, and high-quality nursing care in collaboration with practice leadership.

The APSM will drive financial performance and service excellence through transformational leadership and evidence-based practice. Required: RN licensure in CT, a Bachelor’s degree (Master’s preferred; nursing degree required), and at least two years

Qualifications

• Bachelor's degree required; Master's preferred; one degree must be in nursing.
• Two years of clinical nurse experience.
• Minimum 1 year of leadership/supervisory experience.
• Current CT state RN licensure and/or eligibility.
• Specialty certification preferred or willing to obtain within 18 months of hire.

Responsibilities

• Lead in collaboration with Practice Manager and Clinicians to ensure safe patient flow.
• Ensure safe staffing levels and clinical competence to provide excellent nursing care.
• Participate in practice strategies to ensure the financial well-being of the organization and how day-to-day operations impact finances.
• Model excellence in clinical practice and promote a culture of safe, high quality care.
• Interpret, track, and trend organizational nursing and service line data related to quality and safety outcomes.

Skills

Leadership experience

Staff management

Nursing expertise

Cross-functional teamwork

Education

Bachelor's degree

Master's degree

Nursing degree required

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe, reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with practice leadership on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Patient Flow: Serve as the clinical leader working in collaboration with the Practice Manager and Clinicians , and other members of the healthcare team and ancillary services to ensure safe patient flow.
  • 1.1Shares accountability for safe, effective, high quality care and optimal outcomes in the ambulatory practice.
• 2.Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient.
  • 2.1Provides oversight and coordination required to ensure appropriate staffing levels and skill mix are maintained.
• 3.Financial Performance: Participate in practice strategies to ensure the financial well-being of the organization and how day to day clinical operations impact the overall financial state of YNHHS.
  • 3.1Collaborate with multidisciplinary team and other departments to ensure cost adherence and effective management of non-labor and labor fiscal responsibilities.
• 4.Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care at the practice. This will achieve superior outcomes.
  • 4.1Conducts regular patient, staff and leader rounding.
• 5.Assists with interpreting, tracking, and trending organizational, nursing, and service line report data related to quality and safety outcomes.
  • 5.1Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.

Qualifications

EDUCATION

Bachelor's degree is required: Master's preferred (One degree must be in nursing.)

EXPERIENCE

Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.

LICENSURE

Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.

SPECIAL SKILLS

Ability to direct a diverse work force in a dynamic operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.

YNHHS Requisition ID

191890