Operations Manager - Gastroenterology

Boston Medical Center (BMC); Boston (MA); On-site; USD 78,000 - 113,000; Full time

Job summary

Boston Medical Center seeks an Operations Manager for the Center for Digestive Disorders to provide administrative oversight, business management, and program development across ambulatory services.

In collaboration with the Medical Director and Nurse Manager, you will supervise non-clinical staff, monitor compliance, and drive patient access, satisfaction, and cost-effective operations while promoting staff development and service quality.

Qualifications

• Bachelor’s degree (Arts or Science) or equivalent work experience.
• Master’s degree in Healthcare Administration or related field preferred.
• Bachelor's degree or equivalent plus 5-7 years of related experience, with at least 3 years in management and budgeting.

Responsibilities

• Provide admin oversight, business management, and program development for ambulatory services.
• Ensure optimal patient access, customer satisfaction, and cost-effective management.
• Supervise administrative and non-clinical staff.
• Monitor compliance with managed care plans and improve efficiency across practices.
• Lead staff training and foster a customer-focused environment.

Skills

Collaborative teamwork

Hospital operations

Reimbursement knowledge

Interpersonal skills

Budget management

IT literacy

Communication skills

Critical thinking

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Healthcare information system

Microsoft Word/Excel

Job description

Position Summary

Provides administrative oversight, business management, and program development for one or more ambulatory services. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.

Position Summary

Provides administrative oversight, business management, and program development for one or more ambulatory services. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.

Position

Operations Manager

Department

Center for Digestive Disorders

Schedule

Full Time

Job Requirements

EDUCATION & EXPERIENCE

• Work requires a Bachelor’s Degree of Arts or Science or equivalent work experience.
• Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.
• Bachelor's Degree or equivalent plus 5-7 years of related experience (Must have at least 3 years management and budget experience.

Knowledges, Skills, & Abilities

• Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.
• Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.
• Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.
• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Able to prioritize and manage multiple projects simultaneously and produce expected results.
• Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.
• Excellent oral and written communication skills.
• Demonstrated critical thinking, analytical and problem-solving skills.

Compensation Range

$78,000.00- $113,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans