Operations Manager

CBRE; San Francisco (CA); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

CBRE, Inc. in San Francisco seeks an Operations Manager to provide operational and financial support to the Account Leader and their team, ensuring contractual requirements are delivered. This role coordinates staff functions and vendor management to support CBRE’s goals and client expectations.

The position involves managing invoices, billing, forecasts, and data analysis while promoting health & safety and regional policy adherence across the account.

Responsabilidades

• Respond to client inquiries and concerns, ensuring prompt service delivery and follow-ups for satisfaction.
• Understand the contract scope and ensure all work aligns with it.
• Champion financial and operational systems; propose cost-saving initiatives to hit targets.
• Coordinate and onboard vendors for reactive and planned works; manage subcontractor paperwork.
• Review invoices and ensure correct cost center coding.
• Coordinate billing, calculate margins, raise invoices and submit to clients.
• Work with site teams and head office to process quotations and purchase orders accurately.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Support Health & Safety requirements; maintain QHSE documentation and use company systems.
• Gather/analyze data to identify issues; propose new methods as needed.
• Recommend improvements to procedures to boost team efficiency.
• Provide supervision to third-party vendors; monitor schedules and tasks.
• Prepare ad hoc data reports for revenue/expenses; evaluate trends; manage monthly forecasts.

Descripción del empleo

About the Role:

As a CBRE Operations Manager, you will be responsible for providing operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You'll Do:

• Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.
• Understand the scope of the customer contract and ensure that all work is carried out accordingly.
• Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices and submitting to clients.
• Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.
• Recommend enhancements to current procedures and solutions to boost the team's efficiency.
• Provide formal supervision to third party vendors. Monitor their schedule and tasks.
• Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.
• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.