Dispatcher

Guardian Fleet Services; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

$15K Employer paid Life and AD&D

Employee Referral Bonus

Job summary

Guardian Fleet Services, located in Knoxville, TN, seeks a Dispatcher to coordinate towing operations and ensure effective communication among customers, drivers, and management.

Ideal candidates will have dispatch experience, strong multitasking abilities, and a good understanding of towing terminology. The position offers a comprehensive benefits package including paid time off, life insurance, and a 401(k) plan.

Qualifications

• Prior dispatch experience in towing, trucking, or logistics preferred.
• Ability to remain calm and organized in high-stress situations.
• Must be able to communicate fluently in English.

Responsibilities

• Receive and prioritize incoming service calls.
• Dispatch appropriate tow trucks and operators.
• Document all call information accurately in dispatch software.
• Provide excellent customer service and problem resolution.

Skills

Strong communication skills

Multitasking

Knowledge of towing terminology

Proficiency with dispatch software

Job description

Position: Dispatcher

Location: Knoxville, TN

# of Openings: 1

What It Means to Be a Dispatcher at Guardian Fleet Services

Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication, coordination, and support for our entire operation. Dispatchers are the heartbeat of the company—balancing customer needs, driver safety, and operational efficiency with calm, steady leadership.

At Guardian Fleet Services, dispatchers don’t just send trucks—they keep the mission moving.

The Dispatcher is responsible for coordinating and dispatching light, medium, and heavy‑duty tow trucks to service calls, accident scenes, and customer requests.

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication between drivers, customers, law enforcement, and company management.

Key Responsibilities

• Receive and prioritize incoming service calls from customers, law enforcement, and internal systems.
• Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
• Monitor driver status, job progress, and GPS locations to ensure efficient routing.
• Communicate clearly with drivers regarding job details, hazards, and special instructions.
• Document all call information accurately in dispatch software.
• Coordinate with police, fire departments, and DOT during accident recoveries.
• Provide excellent customer service, including ETA updates and problem resolution.
• Maintain knowledge of service area, traffic patterns, and common locations.
• Assist with after‑hours or emergency dispatching as needed.
• Support office operations with administrative tasks when required.

Required Qualifications

• Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
• Strong communication and multitasking abilities.
• Ability to remain calm and organized in high‑stress situations.
• Proficiency with dispatch software, GPS systems is a plus.
• Basic computer applications.
• Knowledge of towing terminology, equipment types, and recovery processes (preferred).
• Ability to pass background and drug screening.
• Must be able to communicate fluently in English.

General Physical Demands

• Sit for extended periods (up to 8–12 hours during busy shifts).
• Stand, walk, and move between office areas as needed.
• Lift and carry office items, paperwork, or small equipment up to 20–25 lbs.
• Perform repetitive hand and wrist motions when typing or using communication equipment.

Benefits Offered

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

EEOC Policy Statement

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.