Operations Delivery Manager - Grow Teams, Drive Performance

WHSmith North America; Sterling (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

WHSmith North America in Sterling, VA seeks an Operations Delivery Manager to lead field operations, drive performance, develop people, ensure sales execution, and maintain compliance across stores.

You will work with store leadership to translate data into action, optimize labor, inventory, and customer experience, and roll out promotions and new initiatives while maintaining safety and standard operating procedures.

Qualifications

• 3+ years of retail, hospitality, airport, resort, or high-volume operations leadership experience.
• Proven ability to coach teams and drive accountability in a fast-paced environment.
• Strong knowledge of retail KPIs, sales performance, labor management, inventory control, shrink reduction, compliance, and expense management.
• Ability to analyze performance data and develop action plans that improve results.
• Proficiency with Microsoft Office, reporting tools, and business analytics platforms.

Responsibilities

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Execute action plans that improve performance and operational consistency.
• Monitor results, coach teams, and share insights to support continuous improvement.

Skills

Coaching teams

Leadership

Data-driven decisions

Retail ops expertise

Communication

Tools

Microsoft Office

Reporting tools

Business analytics platforms

Job description

WHSmith North America in Sterling, VA seeks an Operations Delivery Manager to lead field operations, drive performance, develop people, ensure sales execution, and maintain compliance across stores.

You will work with store leadership to translate data into action, optimize labor, inventory, and customer experience, and roll out promotions and new initiatives while maintaining safety and standard operating procedures.