Ops Center Monitor: After-Hours Operations Lead

State of Florida; Gainesville (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance policy

Dental, vision and supplemental ins.

Training opportunities

Job summary

State of Florida's Agency for Persons with Disabilities seeks an OPS Center Monitor to oversee after-hours operations and resident/staff incident responses at Tacachale. You will coordinate staffing, prepare timely reports, and support management with day-to-day program operations.

Requirements include a high school diploma, strong problem-solving abilities, and proficiency with MS Office. This role emphasizes teamwork, safety, and high-quality service delivery.

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office and reporting tools preferred.
• Ability to analyze operations and support staff scheduling.

Responsibilities

• Serve as initial point of contact for administrative requests and after-hours oversight.
• Respond to incidents involving residents and staff; coordinate staffing to resolve issues.
• Prepare monitoring reports within 24 hours and communicate findings to management.
• Provide daily consultation to management on day-to-day operation of service programs.
• Conduct on-site observations, ensure safety standards, and verify respectful interactions.
• Assist with coaching, training, and special projects as required.

Skills

Critical problem-solving

Communication

Teamwork

Data analysis

Time management

Education

High school diploma or equivalent

Tools

MS Office

Job description

State of Florida's Agency for Persons with Disabilities seeks an OPS Center Monitor to oversee after-hours operations and resident/staff incident responses at Tacachale. You will coordinate staffing, prepare timely reports, and support management with day-to-day program operations.

Requirements include a high school diploma, strong problem-solving abilities, and proficiency with MS Office. This role emphasizes teamwork, safety, and high-quality service delivery.