OPS CENTER MONITOR - 67910138

State of Florida; Gainesville (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance policy

Dental, vision and supplemental ins.

Training opportunities

Job summary

State of Florida's Agency for Persons with Disabilities seeks an OPS Center Monitor to oversee after-hours operations and resident/staff incident responses at Tacachale. You will coordinate staffing, prepare timely reports, and support management with day-to-day program operations.

Requirements include a high school diploma, strong problem-solving abilities, and proficiency with MS Office. This role emphasizes teamwork, safety, and high-quality service delivery.

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office and reporting tools preferred.
• Ability to analyze operations and support staff scheduling.

Responsibilities

• Serve as initial point of contact for administrative requests and after-hours oversight.
• Respond to incidents involving residents and staff; coordinate staffing to resolve issues.
• Prepare monitoring reports within 24 hours and communicate findings to management.
• Provide daily consultation to management on day-to-day operation of service programs.
• Conduct on-site observations, ensure safety standards, and verify respectful interactions.
• Assist with coaching, training, and special projects as required.

Skills

Critical problem-solving

Communication

Teamwork

Data analysis

Time management

Education

High school diploma or equivalent

Tools

MS Office

Job description

Requisition No:887270

Agency: Agency for Persons with Disabilities

Working Title: OPS CENTER MONITOR - 67910138

POSITION: OPS -OPERATIONS & MANAGEMENT CONSULTANT I

CENTER MONITOR

POSITION NUMBER: 67910138

OPEN COMPETITIVE OPPORTUNITY

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This posting may close prior to closing date.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid for schedules maintained at 32 hours or more)
• $25,000 life insurance policy (available at state rates)
• Dental, vision and supplemental insurances available at state rates
• Training opportunities
• For additional benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.com

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

Join APD’s TACACHALE and be part of the team that MAKES A DIFFERENCE – NOT JUST A LIVING, impacting the lives of developmentally disabled adults!

Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$19.50 - Hourly

SPECIFIC DUTIES AND RESPONSIBILITIES

This job serves as the initial point of contact for any administrative requests and provides oversight after hours, on weekends, and holidays.

The incumbent in this position possesses the authority during after-hours, weekends and holidays to perform administrative and consultative work in the identification and resolution of operational or management problems within the residential community of Tacachale. Notably during these times this position is responsible for responding to and taking the lead in managing all incidents involving residents and staff, to include but not limited to taking statements and rearranging staffing to resolve conflicts and/or potential problems. Responsible for composing reports that may be used by Employee Relations to address or correct employees.

Validates that staffing schedules are balanced and adequate in all areas utilized by residents and staff to include temporary reassignment of staff to provide coverage, ensure safety standards are met, and active treatment is ongoing; verify respectful interactions between all individuals are evident; and that the supervision and care of the residents is continuous. Conduct onsite observations of residential living areas, worksites and activity areas

Prepares and submits monitoring reports of findings to facility management and supervisors within 24 hours of monitoring. Reports containing time sensitive or critical information will be prepared and submitted to the recipients on the next business day.

Provides daily consultation and assistance to management and staff in the day-to-day operation of service programs and responsibilities.

Performs on-site analysis of operational problems of service programs and provide results to supervisor and/or facility management.

Perform other duties as assigned by supervisor or administration. This may include conducting coaching, training and in-services for direct care staff. Assist with special projects as required.

POSITION REQUIREMENTS

• A high school diploma or equivalent.
• Corrective Lenses Restricted license is acceptable provided the driver wears the corrective lenses while operating a state vehicle.
• Must be willing to perform essential services before, during, and after an emergency.
• Must be willing to work beyond the normal work schedule to maintain minimum coverage levels and meet the needs of the Agency.
• Must have at least two (2) years of experience requiring critical problem-solving skills, including monitoring and evaluating service delivery processes and implementing corrective actions to improve performance.
• Must be able to lift up to 40 pounds.

This position may be required to perform essential services before, during, and after an emergency per APD OP 2-0035.

This position is critical to the safety and supervision of residents and may require the incumbent to work beyond their normal work schedule to maintain minimum coverage levels in the facility.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• staffing patterns and scheduling.
• Microsoft Suite of Products which includes Word, Outlook, Excel, PowerPoint
• correct spelling, punctuation, and grammar use
• developing an organized tracking system
• typing memorandums and various reports

Ability to:

• collect, evaluate, and analyze data relating to administrative functions.
• prepare correspondence and administrative reports.
• understand and apply applicable rules, regulations, and procedures.
• take accurate minutes of meetings.
• establish and maintain effective working relationships with others.
• communicate effectively both verbally and in writing.
• utilize problem-solving techniques.
• use a telephone, computer, fax machine, and copy machine.
• plan, organize and coordinate work assignments.
• organize data into a logical format for presentation in reports, documents, and other written materials.
• work as part of a team.
• interact with all customers in a professional manner.
• review documents to ensure accuracy and quality.

Skills in:

• the use of MS Office Suite software including Word, Excel, Outlook, PowerPoint
• managing/coordinating multiple, high-priority assignments
• communicating effectively orally and in writing
• managing multiple priorities and making timely decisions to meet department requirements.

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

Applicants for employment will also be screened through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse. For additional information, please visit the AHCA Background Screening Clearinghouse.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.