Ophthalmology Patient Concierge & Front Desk - Full Benefits

Retina Associates of Kentucky; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

Retina Associates of Kentucky in Lexington, KY is seeking a Patient Coordinator to be the first point of contact for our patients. This role focuses on delivering excellent patient care and handling the check-in/out process.

You will answer phones, greet patients, manage flow, collect payments, and perform daily reconciliations. The position requires a high school diploma and at least one year of related experience, with proficiency in Microsoft Office.

Qualifications

• Minimum required: High school diploma or GED.
• Minimum required: One year of related experience and/or training.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones and assure prompt, courteous service at all times.
• Practice urgency with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning as assigned by manager.

Skills

Interpersonal skills

Professional demeanor

Initiative

Adaptability

Team oriented

Customer-focused

40+ hours

Reliable transportation

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Retina Associates of Kentucky in Lexington, KY is seeking a Patient Coordinator to be the first point of contact for our patients. This role focuses on delivering excellent patient care and handling the check-in/out process.

You will answer phones, greet patients, manage flow, collect payments, and perform daily reconciliations. The position requires a high school diploma and at least one year of related experience, with proficiency in Microsoft Office.