Ophthalmology Operations Specialist

Mass General Brigham; Boston (MA); On-site; USD 49,000 - 69,000; Full time

Job summary

Mass General Brigham's Massachusetts Eye and Ear Infirmary is seeking an administrative professional to support the Practice Manager. You will coordinate daily activities, generate reports, train new hires, and help implement processes across multiple site locations.

Ideal candidates have an associate or bachelor’s degree, 2–3 years in admin work, strong Microsoft Office skills, and excellent verbal and written communication. This on-site role is at 243-245 Charles Street, 40 hours per week.

Qualifications

• Associate’s or Bachelor’s degree and/or equivalent combination of education and experience.
• 2–3 years of experience operating in an administrative capacity and/or work involving administrative project coordination.
• Strong organizational skills.
• Proficient working knowledge of Microsoft Office applications.
• Excellent verbal and written communication; ability to work with a team and independently; healthcare background preferred.

Responsibilities

• Coordinates and manages daily administrative and operational activities to support clinical departments.
• Covers and supports various sites' operations when Practice Manager vacancies occur.
• Monitors workflows and identifies opportunities for process improvement to enhance efficiency and patient care.
• Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensures compliance with hospital policies, regulatory requirements, and operational standards.
• Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Provides training and support to staff to ensure adherence to procedures and protocols.
• Develops and maintains accurate records, reports, and documentation related to operations.
• Resolves operational issues and escalates complex matters to leadership when necessary.
• Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Skills

Microsoft Office

Organizational skills

Communication skills

Teamwork

Independent work

Healthcare background

Education

Associate’s or Bachelor's degree

Job description

Mass General Brigham's Massachusetts Eye and Ear Infirmary is seeking an administrative professional to support the Practice Manager. You will coordinate daily activities, generate reports, train new hires, and help implement processes across multiple site locations.

Ideal candidates have an associate or bachelor’s degree, 2–3 years in admin work, strong Microsoft Office skills, and excellent verbal and written communication. This on-site role is at 243-245 Charles Street, 40 hours per week.